What to Do if your in a Collision!
• Even if it’s just a bump, stop away from traffic in a well-lit place.
• Call the police and request an ambulance if you need one.
• Gather your driver’s license, registration and insurance information to present to the police.
• Fill out a collision report, see sample from Volkswagen.
• If handy, use a camera phone or digital camera to take pictures of the damage.
• Contact your insurance company.
Where to go Next?
OK, the collision is over. Now what? Well, it’s important to have your vehicle repaired at a Certified Collision Repair Facility like Whitemarsh Collision for a number of reasons.
• You can be sure the work will be done right the first time.
• The work will be done by our expert Certified staff, specifically trained to repair your vehicle.
• The collision work will adhere to strict repair standards.
• Certified Repair Facility technicians follow and maintain all vehicle warranties.
• Certified Repair Facilities use state-of-the-art tools specifically designed to repair your vehicle.
Other Helpful Information:
– The shop will honor any insurance company’s estimate and will work directly with that company on any changes or additions that may be required.
– Most totals that come through our shop could be fixed. The determination of whether a vehicle will be fixed is primarily a financial decision by the insurance company. If the repair costs + salvage value exceeds a percentage (65-80%) of the assessed value of a vehicle, the insurance company will deem it a total loss.
– “Will my rates go up if I turn in my claim?” ask your agent or the underwriting dept of your insurance company. Your insurance company will not hold it against you for telling them your vehicle was damaged and talking about a potential claim.
– If you are having vehicle repaired through an insurance company, the type of parts used (new OEM, used, aftermarket, etc.) are dictated by the insurance company’s policy. If you would like to know more about the parts utilized on an estimate or about a particular insurance company’s parts policy, we would be happy to discuss.
– PA state law dictates that a vehicle owner has the right to choose their repair facility and that an insurance company cannot force someone to have repairs done somewhere.